i can't get into my account. It has been hacked and they put that i need a code generat...

GetHuman1204879's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1204879's own words
i can't get into my account. It has been hacked and they put that i need a code generator or they will send me a code and i don't get code and cannot get into my account. I have sent the request * times to facebook with my ID and they have not responded. I have no way to get in to change anything or even close the account if it can't be fixed. I would like to get it back. It has my personal information.
GetHuman1204879 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1204879
Sep 26th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 153420 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1204879 started working on this issue
Sep 26th 2:02am
GetHuman1204879 indicated the issue is not fixed yet.
Sep 26th 2:04am