I changed phones and tried to log in, but was unable to do so. I hit forgot password an...

GetHuman-moparjef's customer service issue with Facebook from September 2018

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The issue in GetHuman-moparjef's own words
I changed phones and tried to log in, but was unable to do so. I hit forgot password and was given the option to use email or my phone *. I chose ph* and went through steps only to realize that another customer had used MY ph* , so I did change her password and now have access to her account, but n okt my own...** I need to reset your system to recognize my phone as linked to MY account( remove hers) and then log in, and change my email acct info
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Customer service issue
Reported by GetHuman-moparjef
Sep 26th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-moparjef started working on this issue
Sep 26th, 2018 12:00am