Messenger has been hacked. Friends keep receiving friend requests and we are already co...

GetHuman1204179's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman1204179's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1204179 will want to follow the link below to head to their help center. We will check on GetHuman1204179 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1204179's own words
Messenger has been hacked. Friends keep receiving friend requests and we are already connected. Before that someone used a friend’s account and messaged me. When I realized it was not my friend, I deleted all the messages. I was also sent a hoax through Messemger before that which I forwarded to all my contacts before I was told it was a hoax. It came from a friend at an organization that I know. What do I do? Please help! Thank you.
GetHuman1204179 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1204179
Sep 25th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 153264 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1204179 started working on this issue
Sep 25th 10:56pm