Hi! I...or well rather my boyfriend came across an issue today-his account got disabled...

GetHuman-gintarea's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-gintarea's own words
Hi! I...or well rather my boyfriend came across an issue today-his account got disabled for no apparent reason, he didn't violate any policies as far as we both are aware, nor did he discriminate anyone. And although he doesn't upload his photos to social media sites,he is using his own name for the account (not some kind of random made up one like people sometimes do). Facebook asked him to submit his ID to recover the account, but I have heard that that sometimes can take up to several months which is insane in my opinion. Is there any way to speed up this process? Or give proof that it is his account and he wasn't impersonating anyone? He has had it now for nearly ** years so it's quite crazy that it gets disabled now so easily.*Thanks for your help and hope to hear from you soon with some kind of solution :)
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Customer service issue
Reported by GetHuman-gintarea
Sep 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Seen by 1 customer so far
Similar issue to 153103 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-gintarea started working on this issue
Sep 25th, 2018 7:46pm
GetHuman-gintarea indicated the issue is not fixed yet.
Sep 25th, 2018 7:49pm