hi*I can't recover my FB account because the e-mails connected to the account are no lo...

GetHuman1202692's customer service issue with Facebook from September 2018

4 views
 | 
153037 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1202692's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1202692's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1202692 will want to follow the link below to head to their help center. We will check on GetHuman1202692 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1202692 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1202692's own words
hi*I can't recover my FB account because the e-mails connected to the account are no longer accessible. I know the password that was used one month ago and I have mobile set up on this account used as two authentication method (I logged in using the code sent to my mobile as the second authentication method for security reason after I introduced the password connected to FB account). What is weird is that I can't use anymore the new password but while introducing the old password I get a warning that this was changed a month ago. I'm unable to find how can I use my mobile to log in since I could do that using those codes sent via SMS. Is there any way I can log in when new password is not taken anymore and I can't reach the e-mails connected to my FB account? I have old password, mobile connected to account, or any other way of confirmation that can be added to the mobile and old password (friend list hidden from public ,etc). I created this FB account as helper (now to send this message) and this will be deleted once I have access to my original FB account: which is: https:**www.facebook.com*roxana.dumitrescu
GetHuman1202692 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1202692 fixed the problem
We are waiting for GetHuman1202692 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1202692 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1202692
Sep 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 153037 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1202692 started working on this issue
Sep 25th 6:50pm