hi*I can't recover my FB account because the e-mails connected to the account are no lo...

GetHuman1202692's customer service issue with Facebook from September 2018

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The issue in GetHuman1202692's own words
hi*I can't recover my FB account because the e-mails connected to the account are no longer accessible. I know the password that was used one month ago and I have mobile set up on this account used as two authentication method (I logged in using the code sent to my mobile as the second authentication method for security reason after I introduced the password connected to FB account). What is weird is that I can't use anymore the new password but while introducing the old password I get a warning that this was changed a month ago. I'm unable to find how can I use my mobile to log in since I could do that using those codes sent via SMS. Is there any way I can log in when new password is not taken anymore and I can't reach the e-mails connected to my FB account? I have old password, mobile connected to account, or any other way of confirmation that can be added to the mobile and old password (friend list hidden from public ,etc). I created this FB account as helper (now to send this message) and this will be deleted once I have access to my original FB account: which is: https:**www.facebook.com*roxana.dumitrescu
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Customer service issue
Reported by GetHuman1202692
Sep 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
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GetHuman1202692 started working on this issue
Sep 25th, 2018 6:50pm