ok I really hope I get a helpful response because I am at my wits end with this issue a...

GetHuman-jkeenenm's customer service issue with Facebook from September 2018

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The issue in GetHuman-jkeenenm's own words
ok I really hope I get a helpful response because I am at my wits end with this issue and every suggestion Ive been given I have done with no success of accessing my accounts. Now this is the second time I have gotten a new phone or reset my phone and not been able to access my account. in turn my messenger instagram and anything else that u log in with facebook. So now I have * facebooks because after the frustration last time of doing everything that was asked to log in after my account was hacked by opening a link someone sent me on messenger I just made a new one and lost access to * years of photos. But I want access to both my account. both under the name Jessica Keenen linked to my email. I dont believe ive given my cell on my account but if so it would be **********. if its a previous number it would be ********** I think. however everytime it says they are sending a code via sms i dont receive it then they tell me to log in and go to my code generator. if i could log in i wouldn't need the code generator duh!! so i have sent a photo with the specific code you send me written on a piece of paper with my face in clear view and that doesnt get me in either. my phone has a virus so i had to go to the local library just to try to log in on a desk top and thats not working..and without a working phone I cant take a picture and send it so please tell me how youre gonna get me into my account.. i have verified myself several times..im not even sure if i know my current password cuz you keep having me change it but i still cant log in. i know what it was and i just changed it to Bluboy**** so that should be the current one.. my license is very worn so even if i could take a picture you probably wouldnt except it. and ive been waiting on my birth certificate for * months to get a new one cuz all of a sudden the copy i have and used my whole life isnt considered valid. so as you can tell my frustration level is very high with reason. my email is *****@***.com i hope to get a solution soon. I also want the double verification taken off my account so i dont have this problem everytime. i have a business page linked to my account so this is costing me money, money i need so i can get a better phone since mine has a virus. my business page is eclectic alternatives and earthy trinkets..i dont know what more you could need from me. this isnt a national security issue its social media!!! i expect a response and a solution within the next day or two. thank you *sincerely *Jessica Keenen
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Customer service issue
Reported by GetHuman-jkeenenm
Sep 25th, 2018 - 2 mons ago
I have an issue with Facebook too
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GetHuman-jkeenenm started working on this issue
Sep 25th 6:36pm