Account Disabled Without Being Told Why Nor Given Oppty to EXPLAIN or Rectify
GetHuman-sandeem's customer service issue with Facebook from September 2018
Help with my Facebook issue
The issue in GetHuman-sandeem's own words
My entire Facebook AND Messenger accounts were disabled without explanation, ability to access historical data, nor option to rectify issue. ... My account was Disabled but Im not sure why. Without being able to access my account I cant even access the HELP options. Additionally, I cannot access my Messenger account either. Ive just moved across the country and have critical information pertaining to my job search, residence search, etc. I am scheduled to meet a member to make a purchase tonite and cannot even contact her. The only possible reason I can think of is a possible accidental prohibited item posting in a garage sale group. If so, I will promptly remove it & ensure future compliance. I can understand being kicked out of a group, but losing access to my Entire Facebook account of *** years is Devastating as I am trying to regain my life in a new city. PLEASE HELP. I have no other record of the contacts, conversations & pictures in my account.
You CANNOT even access the HELP Option when u cant get into your account. Customers are NOT provided an option to CALL, CHAT or EMAIL regardless of how CRITICAL an issue is.
If action was due to a simple erroneous posting, Delete it or remove used from sale group but RESTORE my Facebook and Messenger as that is a ridiculously excessive punishment even IF IT WERE warranted, which it is not.
Ridiculous that a possible posting in a garage sale group could cost you everything that youve saved in both your Facebook AND Messenger account for *** years. Kick someone out of a group if non-compliant but dont simply refuse access to an account that in over ** yrs has only ONCE had anything close to a violation (post was immediately rectified despite being erroneously flagged)
Cannot access Facebook Help.*No one will take a call to Support. *Sent Several emails.
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