Yes my name is David Ritch. I reported someone harassing me and hacked my page. One of...

GetHuman1195192's customer service issue with Facebook from September 2018

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GetHuman1195192's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1195192 will want to follow the link below to head to their help center. We will check on GetHuman1195192 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1195192's own words
Yes my name is David Ritch. I reported someone harassing me and hacked my page. One of the names he went by was loly atyou and his profile said he was from Croatia. Tonight I get a message I'm blocked for ** days. I'm upset this is how you handle that problem. I created another account but my pages are closed and I need to get to them because I'm a writer and stored messages there. Matt Pacheco is the guys other name.
GetHuman1195192 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1195192
Sep 25th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1195192 started working on this issue
Sep 25th, 2018 5:36am