I can’t log into my account, I recently got a new cell phone number, and when go to log...

GetHuman-hermanow's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman-hermanow's own words
I can’t log into my account, I recently got a new cell phone number, and when go to log in the app says its sending a code to my old number. I cannot receive anything from that number anymore. I’ve only logged in on that phone.
GetHuman-hermanow did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hermanow fixed the problem
I continued to email Facebook, followed the directions giving by the help center, and emailed Facebook back after they responded initially. I told them through email that my issue still was not resolved, I believe it was a situation of "squeaky wheel getting the oil."
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-hermanow
Sep 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
GetHuman-hermanow shared how to fix
Seen by 10 customers so far
Similar issue to 152498 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-hermanow started working on this issue
Sep 25th 3:28am
GetHuman-hermanow confirmed the issue is fixed. Hooray!
Sep 26th 3:38am
GetHuman-hermanow confirmed the issue is fixed. Hooray!
Sep 26th 3:59am