Someone has hacked my mother's account. My mom's name is Gail Traister. They are reach...

GetHuman-abbylead's customer service issue with Facebook from September 2018

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GetHuman-abbylead's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-abbylead will want to follow the link below to head to their help center. We will check on GetHuman-abbylead later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-abbylead may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-abbylead's own words
Someone has hacked my mother's account. My mom's name is Gail Traister. They are reaching out via facebook messenger to her friends asking about government grants. They have taken her photo and copied her account. They have "friended" ** of her friends that she is already friends with. I helped her change her password on her existing account, but we just got a text*screenshot from a friend showing that they are still sending messages via messenger. I gave her your customer service number to call, but I am hoping to help her since she is ** years old and doesn't understand technical issues like this. Please shut down this fake account.
GetHuman-abbylead did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-abbylead
Sep 24th, 2018 - 4 mons ago
I have an issue with Facebook too
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GetHuman-abbylead started working on this issue
Sep 24th, 2018 5:37am