Can't get password reset, old invalid email*phone number.

GetHuman1189106's customer service issue with Facebook from September 2018

151221 similar
1 following
Help with my Facebook issue
First: share to improve GetHuman1189106's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1189106's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1189106 will want to follow the link below to head to their help center. We will check on GetHuman1189106 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1189106 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1189106's own words
Access my Facebook. ... I need the password for my facebook account but the old email that is currently connected to the account is not valid so "forgot password" function does not apply here.*My account also is using an old phone number so having them text me my confirmation also down not apply. *I need that password for my account but am having serious difficulties getting access to it.
Both my phone number and the email on the account are old and not valid anymore.
Contact me, let me prove I am the account holder then reset my password so I can log in.
I have an issue with Facebook too
How GetHuman1189106 fixed the problem
We are waiting for GetHuman1189106 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1189106 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1189106
Sep 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 13 customers so far
Similar issue to 151221 others
1 customer following this
Follow this issue to see how it gets fixed
GetHuman1189106 started working on this issue
Sep 24th, 2018 12:34am