My account was hacked about a month and a half ago. I have not been able to access it a...

GetHuman-asalaz's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-asalaz's own words
My account was hacked about a month and a half ago. I have not been able to access it after multiple password tries and my email connected to it I no longer remember the password to since it was made when I was in junior high.(I am now **). All of my photos and memories of my firstborn child are there, as well as many friends that I can only contact through Facebook as they are in different countries. I have tried all options and have trusted contacts, to which the final contact cannot get the * digit code since he doesn’t know which email is associated with his Facebook to log in. I have made a new email to prove I have access to it and I still have gotten no updates as to how my account can be recovered. I simply want to enjoy my Facebook as I once did before, and my plan is to immediately change the email connected as well as password so it can no longer be hacked again. If need be, I can send a photo of my ID as well as the account I’m talking about to prove I am who I am. I’m using my wife’s email at the moment, so I will be expecting a response to her email since I use it most now(all of our bills, trip information, loans and banks connected to her email.) thank you.
GetHuman-asalaz did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-asalaz
Sep 23rd, 2018 - 4 mons ago
I have an issue with Facebook too
Seen by 1 customer so far
Similar issue to 151060 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-asalaz started working on this issue
Sep 23rd, 2018 8:03pm
GetHuman-asalaz indicated the issue is not fixed yet.
Sep 23rd, 2018 8:05pm