A person here in South Carolina hacked into my Yahoo email address and using it to ente...

GetHuman1187975's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1187975's own words
A person here in South Carolina hacked into my Yahoo email address and using it to enter Facebook ..when I typed in my yahoo email address for Facebook and enter a password James Austin's profile on Facebook appears where mine should be...I looked up trouble shooting this problem...it stated to download a second Facebook app to my new phone...which I did *.along with a new password to log into facebook... and right afterwards James Austin's profile pops up... I want my profile back...James Austin to be blocked from using my Yahoo email address for his profile login..and I would like this resolved immediately!.. I use Facebook to stay in touch with family from all over the USA... including friends... My name is William Smith..I reside outside of Georgetown S.C..and you can see my profile when you type in William Smith..I went to Fort Edward High school in New York..my Birthdate is **********...my Cellphone number is (***)***-****...Please have a person from Facebook contact me back directly on my cellphone number instead of by email ... Thank you for your help
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Facebook

Customer service issue
Reported by GetHuman1187975
Sep 23rd, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 150983 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1187975 started working on this issue
Sep 23rd 6:31pm
GetHuman1187975 indicated the issue is not fixed yet.
Sep 24th 8:29pm