I am trying to login to my Facebook app after getting a new phone, I have tried to logi...

GetHuman-esoryeli's customer service issue with Facebook from September 2018

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The issue in GetHuman-esoryeli's own words
I am trying to login to my Facebook app after getting a new phone, I have tried to login multiple times and cannot remember my password so I have tried to reset it. Once I go in and enter my phone number to find my account I select that I want a verification code sent to my phone number since it is the only thing I have linked (no email). I have done this several times and have still never once received a verification code through text. I just want to reset my password and login to my account.
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Customer service issue
Reported by GetHuman-esoryeli
Sep 23rd, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 150407 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-esoryeli started working on this issue
Sep 23rd 3:32am