Reported a friend's account as someone hacked it. Then she let us know by phone that sh...

GetHuman1187457's customer service issue with Facebook from September 2018

2 views
 | 
150866 similar
 | 
0 following
Help with my Facebook issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman1187457 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1187457's own words
Reported a friend's account as someone hacked it. Then she let us know by phone that she was able to change her password! Now, fb won't allow her on. HELP! Her name is Margaret Parrish and a man hacked her account sending her friends a message about a government financial program for dis-able and u employed, however, government programs aren't charged a fee and this message required a $*** fee to get it ! No, we didn't go for it, we reported it. Can you recover her account with it's newest password, that WAS her that changed it.
GetHuman1187457 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1187457 fixed the problem
We are waiting for GetHuman1187457 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1187457 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1187457
Sep 23rd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 150866 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1187457 started working on this issue
Sep 23rd 4:17pm
GetHuman1187457 shared this issue with friends on Facebook
Sep 23rd 4:28pm