Ok.. I have been dealing with this problem for * days now . I am about to give up...

GetHuman1185433's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1185433's own words
Ok.. I have been dealing with this problem for * days now . I am about to give up ...I'm gonna to loose all my facebook memories and photos..because FB isn't sending me a SMS message with a verification code...and I'm really upset... *I have my android phone that I have been using for FB for over a year. The only times I have logged into FB have been on my mobile phone. I do NOT have a computer . I DO NOT have 'OTHER DEVICES" I can try to log in with . This device is the only device I have used to log in to FB in the past year. So I can not do the code generator ..it would not let me , it said I have not logged on with this device before. BUT I HAVE . !!*When it started : yesterday ...*When i deleted my FB messenger App and my FB App.... I reinstalled them and entered my email and my password. It then told me that I need to verify my account. And a verification code was sent in text. *...I did NOT receive any messages . I clicked the " resend code" button . I still didnt get a code . *I deleted and reinstalled FB app a few times , kept trying to get a code . I went to FB customer service page and I tried EVERYTHING it listed to access my account. I emailed FB thru the 'get human" page . I sent them a copy of my drivers license and gave then all my information . I have been doing this for * straight days and all I get are links that want me to enter some CODE that I DONT HAVE!!!*I have tried to use my phone phonnumber on the log in screen . I tried...*I have litterly tried every "tip " FB and other sites suggested. ..*I have my email. *I have my password. *I have an Drivers license (valid.ID)*I have my google account . **Can you help me.. Or am I gonna loose all my photos and memories..******** I have attached a copy my I.D.. And a screen shot of the message i am getting afrer I enter my login and password .*Please respond . let me know if you have another way for me to log on . please dont send me another link that asks for a code . I am NOT getting the codes...*My information::*Beth Maddas*A*****@***.com
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Facebook

Customer service issue
Reported by GetHuman1185433
Sep 22nd, 2018 - 3 mons ago
I have an issue with Facebook too
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GetHuman1185433 started working on this issue
Sep 22nd 11:28pm