Hi I was spammed and locked out of my account I was able to change my password but then...

GetHuman1184224's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman1184224's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1184224 will want to follow the link below to head to their help center. We will check on GetHuman1184224 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1184224 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1184224's own words
Hi I was spammed and locked out of my account I was able to change my password but then it is saying to put a code in to verify this new device I am logging on from and first of all this is not a new device ,I tried logging on from another device I use to log in from and it also didn’t recognize that device and then I could of swore I updated my phone number on my Facebook but the last digit number showing is a number I have never had and I can’t get the code generater sent to my email it will only send to the phone number on my Facebook and I don’t know what number that is and then I sent you guys a photo of my Driver license and you guys said you couldn’t match that with my account but this is me that is my account and I don’t want to loose all the photos of my son and all my contacts so please contact me back with help I really really need it .... this is now the third time I have asked for help from you guys so please I need real help I was hacked !!!**Thank you crystal Garegnani,(married name)*Maiden name Crystal Rall
GetHuman1184224 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1184224
Sep 22nd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 150036 others
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Timeline
GetHuman1184224 started working on this issue
Sep 22nd 6:10pm