Hello. My mother logged off her account on facebook and now she cant log back in becaus...

GetHuman-ktsamopo's customer service issue with Facebook from September 2018

1 view
 | 
150033 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-ktsamopo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ktsamopo's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ktsamopo will want to follow the link below to head to their help center. We will check on GetHuman-ktsamopo later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ktsamopo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ktsamopo's own words
Hello. My mother logged off her account on facebook and now she cant log back in because she doesnt remember neither her password on facebook, nor her email password. She cant also get access to her email because it requires She wrote them down somewhere but apparently she cant find them. Is it possible that she can verify her identity by emailing her official ID documents so a temporary password would be sent to her ?
GetHuman-ktsamopo did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ktsamopo fixed the problem
We are waiting for GetHuman-ktsamopo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-ktsamopo fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-ktsamopo
Sep 22nd, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 150033 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ktsamopo started working on this issue
Sep 22nd 6:10pm