Hello. My mother logged off her account on facebook and now she cant log back in becaus...

GetHuman-ktsamopo's customer service issue with Facebook from September 2018

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The issue in GetHuman-ktsamopo's own words
Hello. My mother logged off her account on facebook and now she cant log back in because she doesnt remember neither her password on facebook, nor her email password. She cant also get access to her email because it requires She wrote them down somewhere but apparently she cant find them. Is it possible that she can verify her identity by emailing her official ID documents so a temporary password would be sent to her ?
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Customer service issue
Reported by GetHuman-ktsamopo
Sep 22nd, 2018 - 3 mons ago
I have an issue with Facebook too
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GetHuman-ktsamopo started working on this issue
Sep 22nd 6:10pm