Hi, I got a new phone and disconnected my other line so now I have a new number. I have...

GetHuman1185794's customer service issue with Facebook from September 2018

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The issue in GetHuman1185794's own words
Hi, I got a new phone and disconnected my other line so now I have a new number. I have the two step verification set up for my account so it is promoting me to enter a code however I don’t have access to that number anymore. I don’t have access to my laptop which I’ve logged into Facebook with before at the moment. I tried sending a picture of my ID to Facebook to prove my identity but I never received any feed back. It is very important that I get access to my account as soon as possibly because I have important messages I need to respond too. Thank you in advance!
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Facebook

Customer service issue
Reported by GetHuman1185794
Sep 23rd, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 150341 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1185794 started working on this issue
Sep 23rd 1:31am