My boyfriend matteo piciollo got locked out of his account (*****@***.com) and when tey...

GetHuman1183904's customer service issue with Facebook from September 2018

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The issue in GetHuman1183904's own words
My boyfriend matteo piciollo got locked out of his account (*****@***.com) and when teying to log back in the account was asking for a google authenticator number. This number was bot matching the number requested and therefore he cannot access his email anymore. We also tried using the "forgot password" option but it was sending the new password to the email mentioned above and this email adress cannot be accesed anymore. He has now gotten a new email adress - *****@***.com*Is there someway you can help? Please
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Facebook

Customer service issue
Reported by GetHuman1183904
Sep 22nd, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman1183904 started working on this issue
Sep 22nd 5:00pm