Mid summer, several emails that indicated that I had been hacked and notifications that...

GetHuman-tinroofs's customer service issue with Facebook from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tinroofs's own words
Mid summer, several emails that indicated that I had been hacked and notifications that IM was the primary source of same. I go online to see what was up and find TWO accounts, one of which I DID NOT create (it references birthday as **.**.****-NOT my birthday). I have never had*used an instant messenger account associated with the original facebook account set up by me. I found it easier to disable the accounts, or so I thought I disabled the accounts until I had time to address the problems associated with same. So, *-there are two accounts-how to eliminate and I do mean ELIMINATE the wrong account ... *-how do I prevent this from happening again ...*-how to I advise those individuals which notified me (my real, original account) that the problem has been rectified and they know that it's real?
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Customer service issue
Reported by GetHuman-tinroofs
Sep 22nd, 2018 - 3 mons ago
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Name of Account Holder
Photo of Passport or Driver's License
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GetHuman-tinroofs started working on this issue
Sep 22nd 3:32pm