I created my Facebook account years ago with my email address at the time. Unfortunatel...

GetHuman-bthelwel's customer service issue with Facebook from September 2018

149867 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-bthelwel's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-bthelwel got the right customer help using our suggestion.
The issue in GetHuman-bthelwel's own words
I created my Facebook account years ago with my email address at the time. Unfortunately I forgot the password to both my Facebook and my old email address a very long time ago. I’ve now purchased a new phone which has signed me out of Facebook and I have no other way of accessing both my Facebook account or old email address. I can provide any photo ID or proof of address or anything that will prove I am who I say I am I just need back in to my account.
GetHuman-bthelwel did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bthelwel fixed the problem
We are waiting for GetHuman-bthelwel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-bthelwel fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bthelwel
Sep 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 149867 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-bthelwel started working on this issue
Sep 22nd, 2018 3:04pm