Hi when facebook told that some facebook use account s security is compromised. *Mine w...

GetHuman-rihs's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rihs will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rihs can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rihs's own words
Hi when facebook told that some facebook use account s security is compromised. *Mine was logout it's self .When I try to log it keep saying you are using old so use an other and an other. *When I try to reset it says your account is disabled .so I use help option and send them I'D my driving licence. *I received a reply after few days saying that we are unable to confirm who owns Thai account .*So I send them about * different type of id's including credit card bank statement insurance arc. Bit still hat in every email I just received a pre typed message which was sent at first response nothing else. *I just want to know what s going on it is now ** days I am unable to sign in or get any help even though I provided all what ever they ask
GetHuman-rihs did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-rihs
Oct 10th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 173247 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rihs started working on this issue
Oct 10th, 2018 7:46pm

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