Hi,* I have had my mobile phone stolen, whoever stole my phone has gained access to my...

GetHuman1309716's customer service issue with Facebook from October 2018

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The issue in GetHuman1309716's own words
Hi,* I have had my mobile phone stolen, whoever stole my phone has gained access to my facebook account, also gained access to my gmail account as well by changing the password. *So i'm unable to regain access to either of my facebook or gmail account. Now this is very frustrating as i have had this account for a good few years and i don't really want to open a brand new account i'd just like to use my existing one.* I have tried to regain access to my account without success. * Is there any way i can get back into my account or can i request that you close that account completely as it has been compromised.*The email which my account is associated with is* *****@***.com the telephone number that is associated with said account is ***************.

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Facebook

Customer service issue
Reported by GetHuman1309716
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 172968 others
0 customers following this

Timeline

GetHuman1309716 started working on this issue
Oct 10th, 2018 4:21pm

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