Someone is using my email to log into their account and has threatened and harassed me...

GetHuman1176480's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman1176480's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1176480 will want to follow the link below to head to their help center. We will check on GetHuman1176480 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1176480 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1176480's own words
Someone is using my email to log into their account and has threatened and harassed me publicly. The profile has been reported numerous times. Profile Michael Wolfe email projectsquarius@ It is a fake account **He has a picture of a wolf and ufo *I want to know why you have allowed it to stay up? I will hold Facebook accountable if anything happens to me. Margaret Archibald **********
GetHuman1176480 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1176480
Sep 21st, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman1176480 started working on this issue
Sep 21st, 2018 4:20pm