After getting rid of my actual Facebook account a while back for personal reasons, I mo...
GetHuman1176406's customer service issue with Facebook from September 2018
Help with my Facebook issue
How did GetHuman1176406 do it?
Waiting to hear how GetHuman1176406 fixed the problem to share with other customers.
The issue in GetHuman1176406's own words
After getting rid of my actual Facebook account a while back for personal reasons, I moved on to messenger so that my friends and family could still contact me through Facebook.**Unfortunately after receiving a new phone I cannot recover my messenger account, despite the clear instructions as to what I need to do, it simply does not work.**On the home page I'm greeted with three options: sign in with Instagram, sign in with Facebook, or sign up with a phone number. So I sign up using my phone number (which hasn't changed between phones) and it shows my account asking if I'd like to continue with it using my key stored in the email *****@***.com (my email *****@***.com).**When I click that, it prompts me to select an account that has it (which I assume is *****@***.com). Though upon clicking this it gives me the error: "Couldn't find an account key."**A lot of my friends are contacted through here so I really would like to get this account back, please and thank you!
GetHuman1176406 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1176406 fixed the problem
We are waiting for GetHuman1176406 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.