After getting rid of my actual Facebook account a while back for personal reasons, I mo...

GetHuman1176406's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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The issue in GetHuman1176406's own words
After getting rid of my actual Facebook account a while back for personal reasons, I moved on to messenger so that my friends and family could still contact me through Facebook.**Unfortunately after receiving a new phone I cannot recover my messenger account, despite the clear instructions as to what I need to do, it simply does not work.**On the home page I'm greeted with three options: sign in with Instagram, sign in with Facebook, or sign up with a phone number. So I sign up using my phone number (which hasn't changed between phones) and it shows my account asking if I'd like to continue with it using my key stored in the email *****@***.com (my email *****@***.com).**When I click that, it prompts me to select an account that has it (which I assume is *****@***.com). Though upon clicking this it gives me the error: "Couldn't find an account key."**A lot of my friends are contacted through here so I really would like to get this account back, please and thank you!
GetHuman1176406 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1176406
Sep 21st, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 148996 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1176406 started working on this issue
Sep 21st, 2018 4:06pm
GetHuman1176406 confirmed the issue is fixed. Hooray!
Sep 21st, 2018 4:07pm