Facebook account was cloned when I changed profile picture and attempted to change pass...

GetHuman-lajmj's customer service issue with Facebook from September 2018

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The issue in GetHuman-lajmj's own words
Facebook account was cloned when I changed profile picture and attempted to change password, account was disabled.*I had just (yesterday) updated my OS (ubuntu) and cannot yet navigate in the new environment. I have been logging onto FB automatically and do not remember my current password, which is not what is in my logbook. I have required ID but cannot access it to send to account recovery. I want Facebook enabled.
GetHuman-lajmj did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-lajmj
Sep 21st, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman-lajmj started working on this issue
Sep 21st, 2018 2:59pm