Within the last couple of months I have gotten a new cell phone and an email address. I...

GetHuman-sacrickd's customer service issue with Facebook from September 2018

2 views
 | 
148276 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-sacrickd's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sacrickd's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sacrickd will want to follow the link below to head to their help center. We will check on GetHuman-sacrickd later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-sacrickd may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-sacrickd's own words
Within the last couple of months I have gotten a new cell phone and an email address. I tried to login recently but have forgotten my password. It seems Facebook's password retrieval is only through cell phone and email. Both my cell phone and email are old and I cannot access them. I'd like to get back on to Facebook. How do I do that? How can I update my contact information without getting in to Facebook. Please get back to me soon so I can fix this problem
GetHuman-sacrickd did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-sacrickd fixed the problem
We are waiting for GetHuman-sacrickd to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-sacrickd fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-sacrickd
Sep 21st, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 148276 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-sacrickd started working on this issue
Sep 21st, 2018 12:22am