Several months ago my account got hacked, I have gotten back in several times only to g...

GetHuman-tanie's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tanie's own words
Several months ago my account got hacked, I have gotten back in several times only to get hacked again. My cousin created this account abt * years ago using an email address that neither her or myself have access to as she only created it to create my fb account. I have sent my ID and got back in but apparently this process no longer works. I am very disappointed as my friends keep sending me screenshots of my profile pic and cover photo being changed up until today it was changed. This person has access to all my photos and everything else and I just want access to my account again. Thank you in advance for your help.
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Facebook

Customer service issue
Reported by GetHuman-tanie
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 148206 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tanie started working on this issue
Sep 20th, 2018 11:03pm
GetHuman-tanie indicated the issue is not fixed yet.
Sep 22nd, 2018 7:28pm
GetHuman-tanie indicated the issue is not fixed yet.
Sep 22nd, 2018 7:30pm