Hello I need help with my account. The other day I recieved a notice that someone in Ca...

GetHuman1173515's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman1173515's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1173515 will want to follow the link below to head to their help center. We will check on GetHuman1173515 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1173515 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1173515's own words
Hello I need help with my account. The other day I recieved a notice that someone in California had tried to hack into my account. I clicked no it was not me. So I was asked to change my password, However was asked for my old password first. I do not remember my old password since I log in automatically and I could not find where I had written it down . As that was many years ago. So now what do I do???*Margaret Bigler*email.....*****@***.com
GetHuman1173515 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1173515
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1173515 started working on this issue
Sep 20th, 2018 10:49pm