I can’t access my Facebook because I have a new phone and the number wasn’t associated...

GetHuman1173192's customer service issue with Facebook from September 2018

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The issue in GetHuman1173192's own words
I can’t access my Facebook because I have a new phone and the number wasn’t associated with the account so I logged on through a old phone and changed the number to my current one thinking that I could log in now sense the number was successfully changed but it’s not you says I need a log in code and that it’s sending it through sms but I never receive it I’ve tried sending my id and my picture with a code and still nothing plz help !!
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Facebook

Customer service issue
Reported by GetHuman1173192
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 148143 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1173192 started working on this issue
Sep 20th, 2018 9:41pm