I tried logging in Facebook and unfortunately I forget my password. Then I clicked on f...

GetHuman1172985's customer service issue with Facebook from September 2018

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The issue in GetHuman1172985's own words
I tried logging in Facebook and unfortunately I forget my password. Then I clicked on forget password tab and redirected to another page which asked me to get an OTP on my registered number. Then after I entered the received OTP and redirected to new password page. I typed a new password and after submission I got the message that your password is reset.*But, don't know why still I am unable to login with my new password. Please help....
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Facebook

Customer service issue
Reported by GetHuman1172985
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1172985 started working on this issue
Sep 20th, 2018 8:59pm