I went to go on Facebook last night and it said that I needed to login in and I logged...

GetHuman-macnutc's customer service issue with Facebook from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-macnutc's own words
I went to go on Facebook last night and it said that I needed to login in and I logged in with my Facebook name but it said not that name , they wanted my everyday name which I put in , so I was still able to use Facebook last night and early this morning, but the same thing as last night it wanted my everyday name? So I was on Facebook for a bit this morning and then a couple of hrs ago I went to go back on and it wont let me it said that I needed to change my password which I did but it still wouldn't let me on , it said that they are processing my information and may take a while ,, now I received an email saying that they need some proof of who I am ,, they want a copy of my driver's license or school photo ID or a copy of my bank statement, I talked to a lot of people and nobody has ever had to do this ???
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Customer service issue
Reported by GetHuman-macnutc
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
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GetHuman-macnutc started working on this issue
Sep 20th, 2018 6:17pm