My username on Facebook is Duha Bubere. I discovered a fake account under my name and i...

GetHuman-zoee's customer service issue with Facebook from September 2018

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The issue in GetHuman-zoee's own words
My username on Facebook is Duha Bubere. I discovered a fake account under my name and it had screenshot images from my original account. I reported it as 'someone pretending to be me'. So instead of deleting that account, Facebook logged out my account from their side and now I'm finding difficulty accessing my account. Also whenever I login with my details, a new account is logged in with no friends and no post. I have lost completely lost accessibility of my original account which had friends and posts. The fake account still exists on fb
I want my original account to be reactivated again and the fake account to be blocked. Facebook made a mistake by doing it the other way round.
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Customer service issue
Reported by GetHuman-zoee
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
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GetHuman-zoee started working on this issue
Sep 20th, 2018 5:52pm