I have now deactivated my Facebook but I am afraid my ex boyfriend is still trying to h...

GetHuman1172195's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman1172195's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1172195 will want to follow the link below to head to their help center. We will check on GetHuman1172195 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1172195 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1172195's own words
I have now deactivated my Facebook but I am afraid my ex boyfriend is still trying to have his friend who works for a mobile phone Carrier hack my Facebook messenger it scares me terribly I don’t know what to do or if they can even access it now he said all he needed was my phone number and he could hack my phone and my Facebook and Facebook messenger I would like this to stop immediately so please tell me what steps I would need to take to make sure my Facebook messenger cannot be accessed
GetHuman1172195 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1172195
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 147933 others
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Timeline
GetHuman1172195 started working on this issue
Sep 20th, 2018 6:39pm