I reported my daughters hacked Instagram account. I sent the picture of her holding her...

GetHuman1170997's customer service issue with Facebook from September 2018

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GetHuman1170997's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1170997 will want to follow the link below to head to their help center. We will check on GetHuman1170997 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1170997 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1170997's own words
I reported my daughters hacked Instagram account. I sent the picture of her holding her id and nothing has been done except an email from facebook stating you received my complaint. My daughter also reported it and Instagram replied saying no impersonating was done and saw nothing wrong with the account. This is horrible!! Someone else locked my daughter out of her account and someone else has all of her pictures pretending to be her. Her user name WAS haileyherrick and malolarkyra hacked it. PLEASE delete the malolarkyra account.
GetHuman1170997 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1170997
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1170997 started working on this issue
Sep 20th, 2018 3:10pm