My brother with a Facebook name of Jhett Bandong has logged out of his account in his p...

GetHuman-juweeyyy's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman-juweeyyy's own words
My brother with a Facebook name of Jhett Bandong has logged out of his account in his phone. When he got home, he tried logging back in, but then, it says "Sorry, something went wrong.We're working on getting this fixed as soon as we can". I tried accessing his account through his messenger and turns out, the email linked to his account is no longer associated with him. So I added a new one. I wanted it to be the primary email, but it doesn't want to saying that my email is invalid. The email showing is *****@***.com. Please help as fast as you could. Thank you.
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Customer service issue
Reported by GetHuman-juweeyyy
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 147637 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-juweeyyy started working on this issue
Sep 20th, 2018 2:48pm
GetHuman-juweeyyy indicated the issue is not fixed yet.
Sep 21st, 2018 3:03pm
GetHuman-juweeyyy indicated the issue is not fixed yet.
Sep 21st, 2018 3:04pm