I answered an advert on Facebook Marketplace, conversed with the seller, paid money for...

GetHuman-laurensl's customer service issue with Facebook from September 2018

9 views
 | 
147928 similar
 | 
1 following
Help with my Facebook issue
First: share to improve GetHuman-laurensl's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-laurensl's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-laurensl will want to follow the link below to head to their help center. We will check on GetHuman-laurensl later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-laurensl may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-laurensl's own words
I answered an advert on Facebook Marketplace, conversed with the seller, paid money for an item, item has been delivered, but is not what was advertised and is in fact broken and unusable, I paid a lot of money for it. The seller, has blocked my account from Marketplace, but she is still there, her profile is still there, I would like to know how to report her, because I am pretty sure she will be doing this to other people. How can I do this, there seems to be no way to report a fraudster, and this is without a doubt, *** % fraud. She posted a false picture of the item, and it has arrived broken. The item I received was not what was advertised and broken.
GetHuman-laurensl did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-laurensl fixed the problem
We are waiting for GetHuman-laurensl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-laurensl fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-laurensl
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 147928 others
1 customer following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-laurensl started working on this issue
Sep 20th, 2018 6:32pm