To whom it may concern,**I have the app on my Samsung S* that has never logged me out i...

GetHuman-tysonska's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tysonska's own words
To whom it may concern,**I have the app on my Samsung S* that has never logged me out in the two years I have had it. Tuesday morning I went to check it like any other day but it gave me a notification (for the first time in two years) that the session had expired and i had to log out. I can not remember my password because i haven't had to use it for a long time and I do not have access to my old hotmail account as I have switched to gmail and not too sure if hotmail is still a thing. I am also not able to access my messenger app* which is hindering my school because I can not participate in my group talks for meet ups. I believe my account was hacked because the same thing happened on my Instagram account but I was able to reset my password before anything happened there because it was attached to my gmail account. The email that took over my Instagram says it was from somewhere in Iraq and is in some Arabic language. **If it is at all possible to disable my account in the mean time until we can get access back, it would be much appreciated.**Thank you for your time!!
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Customer service issue
Reported by GetHuman-tysonska
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 147126 others
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Timeline
GetHuman-tysonska started working on this issue
Sep 20th, 2018 4:00am
GetHuman-tysonska indicated the issue is not fixed yet.
Sep 20th, 2018 4:02am
GetHuman-tysonska indicated the issue is not fixed yet.
Sep 23rd, 2018 4:55am
GetHuman-tysonska indicated the issue is not fixed yet.
Sep 23rd, 2018 4:55am
GetHuman-tysonska indicated the issue is not fixed yet.
Sep 24th, 2018 3:55pm
GetHuman-tysonska indicated the issue is not fixed yet.
Sep 24th, 2018 3:56pm
GetHuman-tysonska indicated the issue is not fixed yet.
Sep 25th, 2018 6:19pm