I had recently went to a new phone provider. I downloaded the facebook app on my new ph...

GetHuman-deputyja's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman-deputyja's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-deputyja will want to follow the link below to head to their help center. We will check on GetHuman-deputyja later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-deputyja may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-deputyja's own words
I had recently went to a new phone provider. I downloaded the facebook app on my new phone but I couldn't remember the password because I havent used it in a while. I know I changed it at the beginning of the year and I can't remember the password to that email because I haven't used that email in a very long time. I just need to get back into my facebook so I can deactivate it because I made a new one.
GetHuman-deputyja did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-deputyja
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
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GetHuman-deputyja started working on this issue
Sep 20th, 2018 3:56am