Someone by the name of Robert Thompson that has a profile picture of someone sitting at...

GetHuman1167991's customer service issue with Facebook from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1167991's own words
Someone by the name of Robert Thompson that has a profile picture of someone sitting at a desk has hacked my account and has even hacked my new account within the past * days. And i have tried everything to get my account back but he has changed thr email and password to both accounts and now i'm locked out of both accounts. My account has a cartoon character in a black hoodie with cat shaped ears if you can help me thank you
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Facebook

Customer service issue
Reported by GetHuman1167991
Sep 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 146758 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1167991 started working on this issue
Sep 19th, 2018 9:25pm