Someone by the name of Robert Thompson that has a profile picture of someone sitting at...

GetHuman1167991's customer service issue with Facebook from September 2018

146758 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1167991's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1167991's own words
Someone by the name of Robert Thompson that has a profile picture of someone sitting at a desk has hacked my account and has even hacked my new account within the past * days. And i have tried everything to get my account back but he has changed thr email and password to both accounts and now i'm locked out of both accounts. My account has a cartoon character in a black hoodie with cat shaped ears if you can help me thank you
GetHuman1167991 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1167991 fixed the problem
We are waiting for GetHuman1167991 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1167991 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1167991
Sep 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 146758 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1167991 started working on this issue
Sep 19th, 2018 9:25pm