Dear FB, I've been trying to recover my FB account (Hector Mach-lo Garcia for a while n...

GetHuman1167696's customer service issue with Facebook from September 2018

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The issue in GetHuman1167696's own words
Dear FB, I've been trying to recover my FB account (Hector Mach-lo Garcia for a while now (months) and it's not letting me. The email related to it *****@***.com. I thought that I had successfully changed the email with M*****@***.com but I didnt. I do remember losing my old cell phone Samsung galaxy s* which i never found and since then i could not enter fb using my new cell phone. I have a I.G. account and have no problem logging in using my new phone, only FB is giving me problems. What must I do to recover my FB account? My * (***)***-****. Pls, help me with my problem. Thank you, sincerely Hector Garcia.
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Facebook

Customer service issue
Reported by GetHuman1167696
Sep 19th, 2018 - 6 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1167696 started working on this issue
Sep 19th, 2018 8:29pm