The other day we reported an account on Facebook for pretending to be someone else. Sam...

GetHuman1164001's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1164001's own words
The other day we reported an account on Facebook for pretending to be someone else. Same name, profile photo and cover photo. ‘Marion Ashworth’ they then started adding her of the accounts friends. This account was then shortly removed after lots of reporting. Now the day after the original account for Marion Ashworth has also been removed! This is so devastating as it’s our mums account who passed away recently! It has all of our photos, messages, memories all on there that we as a family view daily. It’s a huge part of our grieving process and such a comfort. How do we get this back?! I need someone to look into this ASAP. It’s hugely important to myself and my family.
GetHuman1164001 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1164001
Sep 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 145746 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1164001 started working on this issue
Sep 19th, 2018 2:26am
GetHuman1164001 indicated the issue is not fixed yet.
Sep 20th, 2018 8:08am