Facebook is sending messages to a phone number I no longer have connection to and so I cannot access

GetHuman-nayajaz's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman-nayajaz's own words
Log in facebook from a different device because I no longer have access to my trusted device ... I used the code asking thing to access my account from an untrusted device, my phone was broken a couple of days later, I tryed loging in from my new phone but it's not allowing me, they're telling me that they sent a message, but they sent it to my old Syrian phone number which I lost complete access to, my new number is linked but for some reason I haven't been receiveng any messages, this has been going on for like * months, hope you can fix it as soon as posible **Ps: I sent an image of my passport to facebook to help recover my account but that disn't help
That I have two trusted phone numbers on Facebook but they're texting the wrong one
Just text me on my Turkish phone number or by ID card that I sent to you multiple times or by email
Because I have done nothing bad
I tried taking a picture with a paper showing a number they provided... still they didn't even respond
I have an issue with Facebook too
How GetHuman-nayajaz fixed the problem
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Customer service issue
Reported by GetHuman-nayajaz
Sep 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 145674 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-nayajaz started working on this issue
Sep 19th, 2018 12:48am
GetHuman-nayajaz indicated the issue is not fixed yet.
Sep 19th, 2018 12:50am
GetHuman-nayajaz indicated the issue is not fixed yet.
Sep 20th, 2018 8:11am
GetHuman-nayajaz indicated the issue is not fixed yet.
Sep 20th, 2018 8:15am