Re: Case ******************I placed an ad on Facebook. Facebook replied and said that i...
GetHuman1161276's customer service issue with Facebook from September 2018
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The issue in GetHuman1161276's own words
Re: Case ******************I placed an ad on Facebook. Facebook replied and said that it was rejected for the following reasons: "We don't allow ads that promote the sale of weapons because they're highly regulated in many parts of the world. I suggest you have a look at our Advertising Policies for more details." . I did review Facebook's Advertising Policies again. It clearly shows the following, preceded by a green circle with a checkmark in it indicating that it is approved, "**Holsters and belt accessories (must set ad audience minimum age to ** years old or over)". My company manufacturers holsters and belts clearly shows that it is permissible to sell on Facebook. I have challenged Facebook's ruling but have not heard anything back from them since yesterday. It is IMPOSSIBLE to talk to anybody and Facebook. Oh by the way they did mentioned, as a reason, that other parts of the world objects to guns. I clearly restrict my promotion to the United States. I have, in my response, stated that we do not manufacture or sell guns, ammunition or explosives which are prohibited items on Facebook. I also have restricted the age limit on our ads to people between the ages of ** years to ** years and older There is absolutely no way that Facebook can justify not accepting my ad. Especially since I have run ads on Facebook for years and the products that I manufacture are currently being sold on Facebook and many other sites by other companies. Someone at Facebook needs to stop, interpret their own rules and rectify this situation immediately. The ad I am running is to create additional revenue for my company which, by Facebook's unjustifiable actions, is causing financial harm to my company. I hope that we can get this resolved quickly.
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Sep 19th, 2018 6:19pm
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