No matter what I try to do to log into my Facebook account it doesn’t work. I’ve used t...

GetHuman-mickeros's customer service issue with Facebook from September 2018

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The issue in GetHuman-mickeros's own words
No matter what I try to do to log into my Facebook account it doesn’t work. I’ve used the change password at least twice* it tells me that it’s successful, yet it continues to not allow me in. I am very suspicious that I have been hacked but don’t know how to correct. *If you send me an email that says “click here” to get in, it works. However, that is the only way to get in and it doesn’t give me my entire information. *I find it strange that I would have to click in with an email where since the beginning of opening a Facebook account I have never had to do that. this is all new and very strange. *I don’t want to end my Facebook account because it’s a way of Connecting with old friends and family members I haven’t seen for years.*Please help! Rosemary Stafford*PS. I believe when I first joined, it may have been an old email account* if that so I’m not sure I know how to change it.

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Customer service issue
Reported by GetHuman-mickeros
Sep 18th, 2018 - 4 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 145054 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-mickeros started working on this issue
Sep 18th, 2018 3:19pm