No matter what I try to do to log into my Facebook account it doesn’t work. I’ve used t...

GetHuman-mickeros's customer service issue with Facebook from September 2018

13 views | 145054 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-mickeros's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mickeros's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mickeros will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mickeros can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-mickeros's own words
No matter what I try to do to log into my Facebook account it doesn’t work. I’ve used the change password at least twice* it tells me that it’s successful, yet it continues to not allow me in. I am very suspicious that I have been hacked but don’t know how to correct. *If you send me an email that says “click here” to get in, it works. However, that is the only way to get in and it doesn’t give me my entire information. *I find it strange that I would have to click in with an email where since the beginning of opening a Facebook account I have never had to do that. this is all new and very strange. *I don’t want to end my Facebook account because it’s a way of Connecting with old friends and family members I haven’t seen for years.*Please help! Rosemary Stafford*PS. I believe when I first joined, it may have been an old email account* if that so I’m not sure I know how to change it.

GetHuman-mickeros did not yet indicate what Facebook should do to make this right.

How GetHuman-mickeros fixed the problem

We are waiting for GetHuman-mickeros to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mickeros fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-mickeros
Sep 18th, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 145054 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-mickeros started working on this issue
Sep 18th, 2018 3:19pm