Facebook fraud detection cannot distinguish between a hack and the legitimate use of a...

GetHuman-milesch's customer service issue with Facebook from September 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-milesch will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-milesch can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-milesch's own words
Facebook fraud detection cannot distinguish between a hack and the legitimate use of a VPN client used to protect yourself at public Wifi spots. They disabled my account on ** September. I have sent two pictures as requested, and still no action to unlock my account. I belong to just a few groups related to a the OSMTJ-USA, but I am an administrator and a national official for these groups. Being locked out is preventing me from executing my assigned duties and from reviewing the work of those I have been assigned to mentor. Facebook's error is imposing serious hardship. I need my account unlocked *immediately*. Contact me and I can verify the VPN endpoints you saw, can provide screen name, associated mobile number, and email addresses.

GetHuman-milesch did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-milesch
Sep 18th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 144930 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-milesch started working on this issue
Sep 18th, 2018 1:59pm