Facebook fraud detection cannot distinguish between a hack and the legitimate use of a...

GetHuman-milesch's customer service issue with Facebook from September 2018

3 views | 144930 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-milesch's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-milesch's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-milesch will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-milesch can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-milesch's own words
Facebook fraud detection cannot distinguish between a hack and the legitimate use of a VPN client used to protect yourself at public Wifi spots. They disabled my account on ** September. I have sent two pictures as requested, and still no action to unlock my account. I belong to just a few groups related to a the OSMTJ-USA, but I am an administrator and a national official for these groups. Being locked out is preventing me from executing my assigned duties and from reviewing the work of those I have been assigned to mentor. Facebook's error is imposing serious hardship. I need my account unlocked *immediately*. Contact me and I can verify the VPN endpoints you saw, can provide screen name, associated mobile number, and email addresses.

GetHuman-milesch did not yet indicate what Facebook should do to make this right.

How GetHuman-milesch fixed the problem

We are waiting for GetHuman-milesch to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-milesch fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-milesch
Sep 18th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 144930 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-milesch started working on this issue
Sep 18th, 2018 1:59pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies