Facebook fraud detection cannot distinguish between a hack and the legitimate use of a...
GetHuman-milesch's customer service issue with Facebook from September 2018
3 views | 144930 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-milesch's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-milesch's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-milesch will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-milesch can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-milesch's own words
Facebook fraud detection cannot distinguish between a hack and the legitimate use of a VPN client used to protect yourself at public Wifi spots. They disabled my account on ** September. I have sent two pictures as requested, and still no action to unlock my account. I belong to just a few groups related to a the OSMTJ-USA, but I am an administrator and a national official for these groups. Being locked out is preventing me from executing my assigned duties and from reviewing the work of those I have been assigned to mentor. Facebook's error is imposing serious hardship. I need my account unlocked *immediately*. Contact me and I can verify the VPN endpoints you saw, can provide screen name, associated mobile number, and email addresses.
GetHuman-milesch did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-milesch fixed the problem
We are waiting for GetHuman-milesch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!