I had * accounts but quit using * of them. The only * I use is Profile ID ***********. I have asked at least ** times for my password & user ID. I have a new phone and new computer and they aren't saved in either. I've been trying for over * weeks and you have yet to reply with a solution. You keep sending me the info for one of my old accounts that should be deleted.

GetHuman-kimbrech's customer service issue with Facebook from September 2018

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The issue in GetHuman-kimbrech's own words
Login to an account that you keep giving the me login information on an older account that I haven't used in years. ... I had * accounts but quit using * of them. The only * I use is Profile ID ***********. I have asked at least ** times for my password & user ID. I have a new phone and new computer and they aren't saved in either. I've been trying for over * weeks and you have yet to reply with a solution. You keep sending me the info for one of my old accounts that should be deleted.
This is extremely frustrating because I communicate with family (some of which just went through a hurricane) through FB.
I need my username and password for my account that is Profile ID ********** ASAP. This is over * weeks I've requested this.
Over ** years, but this is so unprofessional.
I've tried going thru everyone's list of complaints, I've tried asking friends & family BUT MORE IMPORTANTLY, I've tried with you guys for over * weeks.
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Customer service issue
Reported by GetHuman-kimbrech
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 144088 others
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GetHuman-kimbrech started working on this issue
Sep 17th, 2018 7:56pm