Hi, we are having an issue with all our products when trying to upload them to facebook...

GetHuman1155022's customer service issue with Facebook from September 2018

112 views | 143765 similar | 0 following
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The issue in GetHuman1155022's own words
Hi, we are having an issue with all our products when trying to upload them to facebook from Shopify. We get a message saying "Facebook requires specific product details. Edit these products to publish them to your Facebook Shop." but we've checked all our products and they meet all the requirements (less than *** characters titles not in uppercase, product descriptions, marked as shiping product, etc.) and we don't really know what else we can do.*Furthermore, when we go to the instagram channel, we get the next message: " You need an Instagram business profile to tag products. Switch to a business profile from the Instagram section of your Facebook Page settings." but we already have a business profile, in fact, it's been * weeks since we have our business profile. Help us pleae. Thanks. Raul

GetHuman1155022 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1155022
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 112 customers so far
Similar issue to 143765 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1155022 started working on this issue
Sep 17th, 2018 3:38pm

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