I own the page Posh Notions (not just the test page I just created) I was having issues...

GetHuman1153905's customer service issue with Facebook from September 2018

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The issue in GetHuman1153905's own words
I own the page Posh Notions (not just the test page I just created) I was having issues with shopify and Instagram product tagging. In order toi fix that I was told to disconnect both my facebook page and ig biz page from shopify. And wait * days before reconnecting. When i went to reconnect both to shopify, somehow I accidentally got signed up for facebook business manager and couldn't access my page through my personal account anymore. In order to fix that problem, I had to pay my. ** add about balance wait a couple more days, then disconnect from business manager. Iclicked the box that said 'iwant to manage my page from my personal account' I did that.. it told me it could take up to ** hours to restore back and have it on my pages list. That was Saturday the ** th. I got the email saying my ad account was closed which I wasn't trying to do. I still don't have access to my page, and bc that ad account is closed, and I don't have admin privileges for my page I can't boost ig posts, I can't connect it back to shopify, aand I can't even post to my page. I don't know how to report the problem. The page still exists, I can see it as the public does... please help!!

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Facebook

Customer service issue
Reported by GetHuman1153905
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 143488 others
0 customers following this

Timeline

GetHuman1153905 started working on this issue
Sep 17th, 2018 11:59am